CVIEW Kiosk Guide for Clinic Partners
Welcome to Your CVIEW Network Kiosk
Welcome to the CVIEW Network.
Your clinic’s CVIEW Kiosk is designed to help enhance the patient experience while keeping patients informed and engaged during their time in the clinic.
The display shares a combination of clinic information, health & wellness education, and curated content designed to support patients throughout their care journey. From introducing your staff to highlighting services or sharing helpful health tips, the kiosk provides an easy way to communicate with patients in a modern, engaging format.
The system operates automatically, and the CVIEW team monitors the network remotely to ensure content runs smoothly.
Fix Most Issues in 30 Seconds
If your CVIEW Kiosk screen appears blank, frozen, or not updating properly, try these quick steps.
1. Check Power
Make sure the kiosk is plugged into the wall and the outlet is providing power.
2. Check Internet
Confirm the clinic is not experiencing internet connectivity issues, as this may prevent content updates.
3. Restart the Display
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Unplug the kiosk from the wall
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Wait 10 seconds
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Plug the kiosk back in
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Allow 2–3 minutes for the system to restart and reload content
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Most issues are resolved with a quick restart
How the CVIEW Kiosk Works
The CVIEW Kiosk is designed to operate automatically and does not require daily management by clinic staff.
The display remains powered on and runs continuously during clinic hours. Content updates are managed remotely by the CVIEW Network to ensure the screen always displays fresh and engaging information.
Clinics simply need to keep the display plugged in and connected to the internet.
Screen Content
The kiosk displays two types of content designed to engage patients and provide useful information during their visit.
Clinic Content
Your clinic can share information such as:
• Staff introductions
• Service highlights
• Patient testimonials
• Clinic announcements
• Seasonal messages or promotions
This helps patients learn more about your clinic and the services you provide.
CVIEW Network Content
The display also features content curated by the CVIEW Network, including:
• Health and wellness tips
• Educational information
• Patient engagement content
This content is designed to keep patients informed and engaged during their visit.
Submitting Content to Your Screen
Clinics are welcome to submit their own content to appear on the kiosk display.
Examples include:
• Introducing a new provider
• Announcing new services
• Patient success stories
• Holiday announcements
• Clinic promotions
Accepted File Formats
The following formats can be submitted.
Images
JPEG or PNG
Video
MP4
Text-Based Content
If your clinic does not have graphic design capabilities, you may simply send a Word document with the text and details. The CVIEW team can format the content for display.
These accepted formats and submission steps are outlined in the CVIEW kiosk guide.
How to Submit Content
To submit content for your kiosk display:
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Attach the file you would like displayed
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Include a short description of the content (example: “New service announcement for March”)
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Send the email to:
Subject line: [Clinic Name] – Content Submission
The CVIEW team will review the submission, format it if needed, and update the display accordingly.
Frequently Asked Questions
Do we need to manage the kiosk daily?
No. The CVIEW Network remotely manages the system and updates content automatically.
How often is content updated?
Content is updated regularly across the network to keep information fresh and engaging.
Can our clinic update the content?
Yes. Clinics can submit new content anytime by emailing the CVIEW team.
Where is the kiosk usually placed?
Kiosks are typically placed in patient areas where individuals spend time during treatment or visits. This allows patients to engage with the content naturally during their time in the clinic.
Support
If the kiosk is not functioning properly and restarting the display does not resolve the issue, please contact the CVIEW team.
When reaching out, please include:
• Clinic name and location
• Description of the issue
• Confirmation of internet status
• A photo of the screen if possible
Contact Information
Email
mrivero@cviewnetwork.com
Support@cviewnetwork.com
Phone
312-755-0022